The Booking Process

The ten steps from looking at this website to taking off on a tour.

1. First of all select a tour, or more than one if you wish, that interests you. Then download the relevant PDF of the itinerary. Alternatively you can call the Songlines Music Travel number on 0208 505 2582 and check if there is space on the tour of your choice. If space is available we will hold an option for you for three working days to allow you to send us your deposit and booking form.

2. If you have any questions about the tour that interests you, you can email us on songlines@thegroupscompany.com or call us on 0208 505 2582 and check if there is space on the tour of your choice. Alternatively have a look at the Frequently Asked Questions section at www.thegroupscompany.com/songlinesFAQs to see if someone has asked the same question before.

3. To book your tour, call us on 0208 505 2582 and check if there is space on the tour of your choice. If space is available we will hold an option for you for three working days to allow you to post a cheque or organise a transfer (see below). If we do not receive your cheque or transfer within three working days, we will automatically cancel your option and offer the place to another client. You do not need to call us to cancel the option. Then download the booking form from this website, complete it, sign it, and mail it, together with a cheque for the appropriate deposit, to Songlines Music Travel, The Tailor-Made Groups Company, Groups House, Coopersale Hall Farm, Epping, Essex CM16 7PE. Or if preferred, call us on 0208 505 2582 for details of how to make a BACS payment from your account to the Tailor-Made Groups Company, noting on your booking form that you have made a transfer. Please note we do not accept credit cards; we would be required by the card companies to charge you an extra 3% on top of the cost of your holiday and we feel this is a rip-off.

Click here to download the Tailor-Made Groups Company booking form.

4. Insurance is compulsory on all Songlines Music Travel tours. You may purchase insurance from a provider of your choice, or simply click here to arrange insurance with our recommended insurer (remember that if things do go wrong it is easier for us to liaise with our recommended insurer, as they know the details of all our tours and can help you more swiftly). If you want airport car parking, click here to link up with our service. Or if you want to use an airport hotel before an early flight, click here to link up with our hotel-booking service.

5. Check that your passport will be valid for six months after you return to the UK and has sufficient pages blank to use on this trip. Check if you need a visa for your destination country as regulations change without warning even we may not know immediately of a change, so it is always best to check with the relevant Embassy or Consulate. If you need a visa and do not want the hassle of arranging this yourself, simply click here to link up with the visa company.

6. We work closely with the Travel Industry Carbon Offset Scheme. If you want to use their services, just click here to link up with them.

7. The confirmation of your booking and invoice will arrive within three working days. This will be forwarded to you at the email address shown on your booking form or, mailed by post if you do not show an email contact on your booking form.

8. Ten weeks before departure you will receive your final invoice. This is payable not later than eight weeks prior to departure.

9. Your air ticket or e-ticket details (if your arrangements include flights) together with your final documents will be posted to you two weeks before departure.

10. On departure day check: you have your passport (with visa if relevant); your travel insurance documents; your air ticket or e-ticket details; your airport car- parking and/or airport hotel voucher (if relevant) and any other documents you have received from Songlines. We recommend you leave for the airport with plenty of time for a two-hour check-in. And don’t forget your latest copy of Songlines to read on the flight!

Enjoy your holiday!

For information and reservations, call Songlines Music Travel on 020 8505 2582